Playvera Privacy Policy

1. Who We Are

Playvera is an online booking and activity management platform that connects:

• parents and guardians
• children's activity providers
• sports clubs
• schools
• coaching organisations

We act as the platform intermediary between parents and activity providers. We are responsible for the secure handling of personal data processed through our website and platform.

For privacy queries, please contact: admin@playvera.co.uk

2. What Data We Collect

A) Parent / guardian information

We may collect:

• full name
• email address
• telephone number
• billing address
• emergency contact details
• account login details
• booking history

B) Child information

We may collect:

• child's full name
• date of birth
• age
• medical notes (if entered)
• allergy / emergency details
• attendance history
• session participation records

This information is collected solely for booking, attendance, safeguarding, and emergency purposes.

C) Club / provider information

We may collect:

• club name
• business contact details
• staff contact details
• banking / Stripe payout details
• session attendance records
• safeguarding and compliance documents
• public business profile information

D) Payment information

Payments are processed securely through Stripe. Playvera does not store full card details. Stripe may process:

• payment card information
• billing details
• transaction metadata
• payment status
• refund status

Please also review Stripe's privacy policy.

3. How We Use Your Data

We use personal data to:

• process bookings
• manage club attendance
• provide emergency contact information to clubs
• process payments and refunds
• maintain user accounts
• provide customer support
• improve platform performance
• prevent fraud and misuse
• comply with safeguarding and legal obligations

4. Who We Share Data With

We operate a strict non-data-sharing policy. We only share data where necessary for the operation of the platform.

Clubs / activity providers

Relevant booking information is shared with the club delivering the activity. This may include:

• parent name
• child details
• emergency contacts
• attendance records

Clubs must not misuse or distribute this data.

Stripe

Payment-related information is processed by Stripe.

Legal / regulatory compliance

We may share data where required by law, safeguarding authorities, police, courts, or regulatory bodies.

5. Data Retention

Parent and child data

Booking and account data may be retained for up to 12 months and reset annually.

Inactive accounts

Parent and club accounts that remain inactive for 9 months or longer may be automatically deleted.

Attendance registers

Club register data will be deleted 30 days after completion of the club or activity block. This allows sufficient time for:

• refund queries
• school queries
• attendance disputes
• rebooking follow-up

6. Data Security

We take reasonable technical and organisational measures to protect personal data. This includes:

• secure access controls
• password protection
• encrypted payment processing via Stripe
• restricted access for club accounts
• internal administrative controls

However, no online service can guarantee absolute security.

7. Children's Data

Because Playvera processes information relating to children, we take additional care with child data.

Accounts may only be created by users aged 18 years or over. All bookings for children must be made by a parent or legal guardian.

8. Your Rights

Under UK GDPR, users may request:

• access to their data
• correction of inaccurate data
• deletion of personal data
• restriction of processing
• objection to processing
• data portability

To exercise these rights, contact: admin@playvera.co.uk

9. Data Breaches

In the event of a data breach, Playvera will take immediate action and, where required, notify relevant authorities and affected users in accordance with UK GDPR.

10. Governing Law

This Privacy Policy is governed by the laws of England and Wales.