Version 1.0 · Jurisdiction: England and Wales
Platform Name: Playvera
Operator: Playvera Technologies Limited
By accessing, registering with, or using Playvera, you agree to these Terms and Conditions.
Playvera acts solely as an online booking and club management platform connecting parents and guardians with independent clubs, activity providers, coaches, schools, and organisations.
Playvera provides a digital platform that enables:
Playvera acts only as the intermediary platform provider and is not the direct provider of any activity, coaching, childcare, safeguarding, or educational service. The activity provider remains solely responsible for delivery.
These Terms apply to:
Bookings may only be made by a parent or legal guardian aged 18 years or over. Users under 18 may not create an account. All bookings for any child under 18 require parental or guardian consent.
Clubs remain fully responsible for:
Playvera accepts no liability for club delivery standards. Clubs must comply with all applicable UK laws and government safeguarding guidance.
Playvera reserves the right to remove any club listing, suspend access, or permanently terminate a club account where safeguarding, compliance, or legal concerns arise.
Playvera may carry out additional vetting and review procedures. Where recommendations or required actions are identified, clubs may be contacted by:
Clubs will normally be given 24 hours to respond where urgent safeguarding or compliance concerns arise. Failure to respond may result in temporary suspension or removal.
For clubs:
All payments are processed through Stripe. Playvera does not guarantee uninterrupted Stripe services and is not liable for third-party payment outages, delays, or technical failures.
For finance issues: finance@playvera.co.uk
Parents may cancel a booking through the platform. However, cancellation does not automatically create a refund. Refunds must be approved and processed by the activity provider. Parents must contact the club directly for refund requests.
Playvera recommends a minimum 24-hour refund window. Refund requests submitted less than 24 hours before the session may be refused.
Clubs may adopt stricter cancellation policies, including a recommended 48-hour notice policy.
Playvera complies with UK GDPR and data protection laws. We operate a strict non-data-sharing policy. User data will not be shared outside necessary operational purposes.
Parent and child booking data is stored for up to 12 months and may be reset annually.
Where a club account remains inactive for 9 months or more, the account and associated data may be deleted automatically.
Inactive parent accounts may also be deleted after 9 months.
Attendance and register data will be deleted 30 days after club completion. This is intended to promote good data protection practice while allowing time for follow-up queries.
Clubs must not store, distribute, or misuse parent data beyond lawful purposes.
Playvera is a technology platform only. Playvera is not responsible for:
All liability for activity delivery remains with the club.
General administration: admin@playvera.co.uk
Support: support@playvera.co.uk
Finance: finance@playvera.co.uk
Department-specific addresses may be updated from time to time.
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.